Frequently Asked Questions

What are the differences between all your labels?

We supply Iron-on Labels and stick-on labels, our iron-on labels easy to apply and long are lasting, though you do need to take your time and read the directions carefully the first time.

Our stick on labels come in a range of sizes from Regular Name Labels which are great for school supplies, sports equipment, water bottles, books and so much more! We also have labels available in Pencil Labels size for smaller items such as travel items, pencils, rulers, erasers etc. and Address Labels a bigger Label, perfect for school supplies where you can put the child’s name and address or class name or school name on. All these types of labels are microwave and dishwasher safe! Other products include Shoe Labels and return address envelope labels

How can I personalize the labels?

You can personalize them with a name, initials and different font styles. You can also select one of our many icons. If you require a specialty logo please email us at info@nomine.ie for more information and we will see what we can do.
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Are these labels durable?

Yes, they are made with the highest quality materials possible and are made to withstand children’s environment. Our labels are made with a special extra sticky backing that will stick to almost any surface. Our labels are UV resistant, dishwasher and microwave safe. The iron on labels are made with a special industrial material and are washer and dryer safe.
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How are these labels applied?

The Iron on Labels are applied using a regular household iron and come with a special iron -on protector sheet and simple detailed instructions. Shoe labels are designed and shaped to fit inside the insole of your footwear. Other Labels are to be applied to any clean, smooth and dry surface.
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How many characters can fit on a label?

To ensure readability of your text, we have a limit on the number of characters which can appear on your labels. The name on the label is limited to 28 characters, all other lines of information (i.e. contact number & address lines) have a 25 character limit per line. Our order form restricts you from exceeding these character limits. If you do happen to require more characters than our form will allow, please email your details to us at info@nomine.ie and we will do our best to accommodate you.
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How many do I get in a pack?

We offer a generous amount of labels in each pack so you can use your labels on everything! Regular Name Labels (Pack of 40), Address Labels (Pack of 20), Shoe Labels (Pack of 20 – for 10 pairs of shoes), Iron on Labels (Pack of 40) and Pen Labels (Pack of 80). We also have Combo Pack s that has a bit of everything in four different size Packs!from 56 to 126 labels.
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What colours can I select?

All of our classic  labels have a White background and the writing comes in a choice of six colours Red, Black, Blue, Purple, Green and Pink. Our Patterned Labels come with in 2 colours with a pattern printed in the foreground colour on the chosen background colour, the writing appears in white. Our Coloured Labels have a 2 colour background with the colours changing from one to the other across the label, the writing appears in white.
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How do I order labels?

You can order online, by Phone or by post. If you are not comfortable ordering over the internet contact us and we will send you a brochure or alternatively we can take your order over the phone.

If you are in a rush the best option is to process the order on the web, as these will be the first orders processed.
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How can I pay for my order?

Our website is linked directly to 2 payment providers, Paypal and Lucey Technologies, for security purposes we do not hold on to your credit card/payment details, payments are recorded through the payment providers site., during entry of your order you will be asked to choose a payment provider. Alternatively  you can ring us directly and we will talk through the order over the phone, you can also email us and we will contact you via a phonecall to agree payment method or you can email us and request a brochure and post your order directly to us. We except all major credit cards Visa, MasterCard & Maestro and Laser. We also except cheques and postal orders.

Note : Recent changes by some banks and credit cards, mean that you maybe required to enter a 3D secure code, this is an extra security measure to ensure web payment security, if you are requested to enter a 3d secure code please do so, if this is the first time you have seen a 3d secure screen, you will have the option to bypass setting up a 3d secure account, if you decide to setup an account, you will be asked to enter these details on most internet payment processing sites in the future.

Note: Paypal will except payments without setting up an account, if you select the Paypal option, but do not want to setup a Paypal account, review the page displayed and you should be able to find an option to make payment without a paypal account.
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My Childs name is an Irish name with a fada can you do that?

Yes we can do fada’s thats no problem and Irish surmanes too e.g. Sinead Ni Daltun , if you need to enter a fada while placing your order and your keyboad does not support it
try pressing down the Alt Key and typing the following (on your keypad not the numbers at the top of your keyboard)

Alt + 193 = Capital A Fada, Alt + 225 = Small a Fada
Alt + 201 = Capital E Fada, Alt + 233 = Small e Fada
Alt + 205 = Captial I Fada, Alt + 237 = Small i Fada
Alt + 211 = Capital O Fada, Alt + 243 = Small o Fada
Alt + 218 = Capital U Fada, Alt + 250 = Small u Fada

Please note that in some fonts in particular Script the Fada is not as pronounced as in other fonts

On Apple equipment you will probably need to access the Character Palette and from there select “Special Characters.”

My Childs name is a German name with a special character can you help?

On a Windows PC or laptop you can  use the following (e.g. holding down the ALT key and typing the numbers 132 will give you a  ä, note you must use the secondary numeric keypad, not the numbers at the top of the keyboard, but the numeric keyboard at the right hand side or  in the centre of the keyboard which is accessed by using a special function key)

Alt + 1 3 2 = ä

Alt + 1 4 2 = Ä

Alt + 1 4 8 = ö

Alt + 1 5 3 = Ö

Alt + 1 2 9 = ü

Alt + 1 5 4 = Ü

Alt + 2 2 5 = ß

On Apple equipment you will probably need to access the Character Palette and from there select “Special Characters.”
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I’m having difficulty placing my order. What should I do?

We have tried to make our ordering process as easy as possible. If you ever experience any difficulties placing your order, please contact info@nomine.ie and we will contact you to help you place your order.
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When will I receive my order?

All orders are posted within 5 days You can check the status of your order by emailing us at info@nomine.ie. Orders are dispatched by normal post – we cannot be responsible for delays within the postal system, but most orders from Ireland are delivered within 2 days of Despatch. If you would like your order express delivered (via courier) please call us on (+44) (020) 34689248 or email us for a rate.
Cheque orders require 5 additional days for delivery.


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I am looking for some special occasion labels can you help?

We always try to help customers looking for labels unique of purpose, christmas promotions etc, business labels etc and have managed to accommodate most. Though during our busy period July/August/September(return to school period) , we find speciality orders harder to process. If you can try to use one of normal labels, this will be the most cost effective, however if you cannot find a label size/style which suits we will  help, we can make labels to any size and shape, but will charge a setup cost. Note : our speciality is low volume bespoke labels, if you require high volumes e.g. 1000s+ we recommend you try a high volume label producer.
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Is my personal information protected?

Yes! To ensure the privacy of our customers all information collected is kept confidential within our organizations. To ensure security, all credit card transactions are encrypted to protect the sensitive nature of the information being sent.” No Mine LabelCraft” will not “sell” your name to other companies.
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I have had a problem attaching the Iron on labels, what’s wrong?

Without being smart, the chances are you haven’t read the instructions properly, please re-read them and follow them closely, most real issues are from people attempting to apply labels to materials which are not iron friendly ( e.g. fleece) ,you should always follow the garment manufacturers instructions with regard to ironing a garment, and allow the garment to cool before removing the Blue Protective Sheet.
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My friend managed to apply your labels to a fleece, how did she do this?

We have heard of a technique for doing this which involves placing a pillow case on top of our protective blue material, to protect the garment when applying the label. This technique may work, but we do not support its use and recommend where a garment says do not Iron, you do not Iron.
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Can I become an Agent for your product?

We are interested in talking to people about becoming agents, doing joint promotions etc,.
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My club is looking for ways of raising sponsorship, can you help?

Fundraising through label selling is a tried and tested way of raising funds in other countries and we would be very interested in talking to you.
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My son/daughter is really into tennis/golf/cricket etc. and I cannot see a suitable icon from your selection of icons, can you help?

Yes, we will try to track down a suitable icon, but there is a 10pounds charge for icons not in our standard selection and we cannot use icons which are protected by trademark or copyright.
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Other than kids labels what else have your products been used for?

Nearly anything that people want to identify, including golf clubs and other sporting equipment. They are also popular with people in retirement homes, nursing homes etc..
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Do you Supply outside of Ireland and UK?

Yes, we  supply to all though as we use normal postal services it is best to make sure that you country has a reliable delivery service, you should also allow some extra time for delivery.
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My Labels have not arrived what should I do?

Contact Us as soon as you can, we do try to better our 7 day lead time, if your labels have not arrived within a few days of this, there maybe an issue (ie incorrect address), which we will investigate immediately.
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How much spam mail can I expect to receive from you?

The simple answer is none, we may send out an email to confirm some details of your order and once a year we send out our new brochure by regular “snail mail” and a reminder email in summer if you have signed up for it, but our simple policy is we don’t like spam so we don’t send it.
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Refund Policy:

If there is a spelling mistake or we supplied the wrong labels, rest assured that we will reprint replacement labels for you upon the return of the original labels we supplied. If you are unhappy with an order for any other reason and you return the labels to us within 14 days, we will give you a full refund.
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